Legal · Privacy Policy

Privacy Policy

Last updated: August 2025  ·  Satkar Tailors on Door  ·  66 Cleveland Street, London W1T 6LU

This Privacy Policy explains how Satkar Tailors on Door collects, uses, stores and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Satkar Tailors on Door is the data controller for personal data collected through our website (satkartailor.com), WhatsApp communications and in-person consultations. Contact: hello@satkartailor.com · 66 Cleveland Street, London W1T 6LU.

2. What Data We Collect

We collect the following categories of personal data:

  • Contact information – name, email address, phone and WhatsApp number
  • Address information – for delivery of completed garments
  • Measurement data – body measurements taken in person or submitted remotely
  • Order information – garment specifications, fabric choices and commission details
  • Payment information – transaction records (we do not store full card details)
  • Communications – messages sent via WhatsApp, email or our contact form
  • Website usage data – via cookies and analytics (see Section 7)

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your tailoring commission or alteration order
  • Communicate with you about your order, fittings and delivery
  • Retain your measurement records for future commissions
  • Send order confirmations, receipts and invoices
  • Respond to enquiries made via WhatsApp, email or our website
  • Comply with legal and financial record-keeping obligations

We do not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your data on the following legal bases:

Contract – to fulfil the commission or alteration you have placed with us.

Legitimate Interests – retaining measurements for future orders and communicating about your commission.

Legal Obligation – retaining financial records as required by HMRC and UK law.

Consent – where you have opted in to marketing communications.

5. Data Retention

We retain client records – including measurement data, order history and communications – for 7 years from your last commission, in compliance with UK financial record-keeping requirements.

You may request deletion of your data at any time. Where deletion is not possible due to legal obligations, we will restrict processing and notify you.

6. Sharing Your Data

We do not sell, rent or trade your personal data. We share data only where necessary with:

  • Courier providers (e.g. DHL Express) – name and delivery address only, for garment delivery
  • Payment processors – for processing payments (we do not store full card details)
  • IT and website providers – subject to data processing agreements
  • Legal authorities – where required by law or court order

7. Cookies & Analytics

Our website uses cookies to improve your browsing experience and to analyse traffic via Google Analytics. You can manage cookie preferences through your browser settings.

We use analytics data in aggregate form only and do not use it to identify individual visitors.

8. International Data Transfers

Some service providers are located outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK ICO.

9. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access – to request a copy of the data we hold about you
  • Right to rectification – to request correction of inaccurate data
  • Right to erasure – to request deletion of your data, subject to legal obligations
  • Right to restriction – to limit how we use your data
  • Right to data portability – to receive your data in a machine-readable format
  • Right to object – to object to processing based on legitimate interests
  • Right to withdraw consent – where processing is based on your consent

To exercise any right, contact us at hello@satkartailor.com. We will respond within 30 days.

10. Security

We use appropriate technical and organisational measures to protect your data. WhatsApp communications are end-to-end encrypted.

In the event of a data breach affecting your rights, we will notify you and the ICO within 72 hours as required by UK GDPR.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at satkartailor.com/privacy-policy. We will notify clients of significant changes via email or WhatsApp.

12. Complaints

For questions about this policy, contact hello@satkartailor.com or WhatsApp +44 7424 396119.

If unsatisfied with our response, you can lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.

Satkar Tailors on Door · 66 Cleveland Street, London W1T 6LU · hello@satkartailor.com · +44 7424 396119

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